Refund policy

Training Classes

Cancellation & Rescheduling Policy

We make it easy — no fees, no stress.

  • Cancel or reschedule anytime, for any reason — even minutes before class.
  • Full refund if you cancel more than 48 hours in advance. However, if you reschedule your class to a later date and then cancel you are not eligible for a refund. We will, however, give you store credit (valid 12 months).
  • Full credit (valid 12 months) for last-minute changes or no-shows.
  • Reschedule instantly online — takes under a minute.
  • Instructor Level classes are non-refundable. You may reschedule as many times as necessary. 

To cancel please call us at 936-213-0580.

Classroom/Web Based Courses (Blended Learning)

Blended learning classes are web-based courses in which customers complete 50% of the course work online and 50% in a skills practice on the appropriate equipment under the supervision of a certified, trained instructor. ALL online course work MUST be completed before the start of the skills session and must have been completed within the last 30 days before the in-person training. The participant is expected to bring the proper identification and online completion certificate to enter the class and receive the appropriate certifications. Safety Check Services LLC is ONLY responsible for providing customers with the appropriate classroom equipment, trained instructors, and a highly informative skill session. Safety Check Services LLC is NOT responsible for the time and delivery of the direct link to customers, as Safety Check Services LLC does not have any administrative access to the online learning management system. Furthermore, Safety Check Services LLC is not responsible for any technological difficulties with the direct link or the online learning management system, as it is not our product. It is the customer's responsibility to contact the appropriate IT support and retrieve a case ID number to document their concerns. It is important to note that Safety Check Services LLC is only responsible for the teaching points that the curriculum provides instructors from the nationally-approved Instructor’s manual. Moreover, the participant/guardian agreeing to the Terms and Conditions needs to be aware that the training authority decides which key skills and lecture content is presented.

Illness/Personal Emergencies

Safety Check Services LLC understands that sudden illnesses and emergencies happen and are out of the your control. Training courses have attendance requirements to meet state and local protocols. If you cannot attend a course due to an unexpected illness or family emergency, you will be placed into the next available class at no additional fee (provided you bring the appropriate documentation from a verified source supporting your absence). Safety Check Services LLC reserves the right to determine whether or not the documentation is sufficient for no additional charges. If there is no documentation sent in or if Safety Check Services LLC feels that your documentation does not meet course policies, you will have to repay for the whole course. 

Certification Status

After successful completion of the skills session and Instructor administrative completion tasks, certificate links will be delivered to the participant via email directly to the student. Some courses have testing requirements needed to earn certification status. Certification requirements MUST be met by the student. Attendance alone does not guarantee certification; skills competency must be observed during the in-person portion of the course. It is the discretion of the trained Instructor based on the course requirements to determine whether an individual customer has met these standards. Failure to meet these testing requirements will result in having to repay for another class. Again, there are NO REFUNDS.

Equipment Returns

All equipment purchases are final upon sale. There are no refunds.

Medical Emergencies Release of Liability

Safety Check Services LLC has staff members trained to respond to emergencies but is not responsible for medical information not disclosed. As the student, legal parent or guardian, I release and hold harmless Safety Check Services LLC, its owners and operators from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon the premises or any premises under the control and supervision of Safety Check Services LLC, its owners and operators or in route to or from any of said premises. In consideration of and through my involvement in any of the courses Safety Check Services LLC at our home location or any off-site location where services are offered, I (or on behalf of my minor child), acknowledge and agree that I risk bodily injury, including paralysis, dismemberment, and death, as well as loss or damage to property; I knowingly and freely assume all such risk; and I (or on behalf of my minor child) for myself, and on behalf of my heirs, assigns and next of kin hereby release, hold harmless and promise not to sue Safety Check Services LLC, or any off-site training location, the instructors of the program, or the persons involved in the facilitation of this program, with respect to all such injury, paralysis, dismemberment, death and/or loss or damage (except that which is resultant of gross negligence and/or willful or wanton misconduct.) I certify that (or on behalf of my minor child) to be the best of my knowledge, I am in good physical condition and have no disease or injury that would impair my performance or result in my being injured during any program participation. In addition, I (or on behalf of my minor child) do hereby grant permission for duly authorize medical treatment by certified professionals to be administered to me (or my minor child) in the event of injury and that all costs are my responsibility.

Lost or Stolen Items

Safety Check Services LLC is not responsible for any items that are lost or stolen when attending our courses. Please lock up any valuables or leave valuable items at home.

Billing Issues

All classes are paid in full upon registration, unless previously arranged.

Safety Check Services LLC follows all consumer laws and is straightforward with all charges. It is your responsibility to stay on top of all payments and invoices. Invoices are electronically sent to the email address under your account. If a customer would like a hard copy of their invoices, they will need to request so in writing to customerservice@safetycheckservices.com. There will be an additional $2.00 charge per printed invoice or PayPal emailed invoices. When a customer is sent an invoice, there will be a designated due date for when a customer needs to make a payment. All payments need to be paid on the due date by 5pm. Anything after 5pm on the due date is considered late and will result in (1) one late penalty fee of $35.00, and then a 10% finance charge will be added to your invoice for every 14 days that payment is not made. For any invoice that is 90 days overdue, we will suspend your account and your invoice will be transferred to debt collections.

Cancellations

When a customer cancels their enrollment in a course, there is a non-negotiable $25 plus processing fees for cancellation for all CPR/AED basic level courses and in-service training sessions. Instructor level-training courses are non-refundable. If you do NOT inform us by phone call or email, then you will NOT receive a refund even if it is within the 48-hour period. Cancelling a course does NOT mean that you will get a refund. You MUST request a refund to our billing department at customerservice@safetycheckservices.com. Our billing agents will determine whether a customer qualifies for a refund. Our customer support agents and administration team will work with you to get you into the next available course. Safety Check Services LLC reserves the right to cancel any class for any reason without providing any refund to the above customer. Note that courses are usually cancelled due to inclement weather, building closures/maintenance, or low enrollment (where the minimum number of course participants fails to meet course administration guidelines). If this ever occurs, you will be transferred into the next available skill session/class for no additional fees. 

 Class Transfers

Safety Check Services LLC will transfer you into a class with the following fee structure:

  • Transfer requested more than 7 days before class: $5.00 processing fee;
  • Transfer requested less than 48 hours before class: $10.00 processing fee;
  • Transfer requested within 48 hours of missing a class: $20.00.

A customer is enrolled once they receive a confirmation notice. 

No Shows

If a student does not show up for a registered class and does not meet the transfer/refund stipulations above, the participant will have to re-pay in full for the course in order to complete the course. The student will also be invoiced for $25.

Product Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and unopened packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Books with signs of use and any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that isn’t up to us – it’s your banks decision and policy on how long that will take.

Late or missing refunds (if applicable):
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@safetycheckservices.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at 
customerservice@safetycheckservices.com. 

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Training Classes

Registration & Refund Policy

For all classes, you are entitled to a full refund in the event you cancel your enrollment at least 14 days before the course starts. You are entitled to a partial refund if you cancel your enrollment no later than 7 days before the course starts; you will receive the course fee back minus $30 for CPR / BLS courses.

No refunds will be granted within 24 hours before class starts or after the class has completed. Refunds can take up to 14 days.

To cancel please call us at 936-213-0580.

Classroom/Web Based Courses (Blended Learning)

Blended learning classes are web-based courses in which customers complete 50% of the course work online and 50% in a skills practice on the appropriate equipment under the supervision of a certified, trained instructor. ALL online course work MUST be completed before the start of the skills session and must have been completed within the last 30 days before the in-person training. The participant is expected to bring the proper identification and online completion certificate to enter the class and receive the appropriate certifications. Safety Check Services LLC is ONLY responsible for providing customers with the appropriate classroom equipment, trained instructors, and a highly informative skill session. Safety Check Services LLC is NOT responsible for the time and delivery of the direct link to customers, as Safety Check Services LLC does not have any administrative access to the online learning management system. Furthermore, Safety Check Services LLC is not responsible for any technological difficulties with the direct link or the online learning management system, as it is not our product. It is the customer's responsibility to contact the appropriate IT support and retrieve a case ID number to document their concerns. It is important to note that Safety Check Services LLC is only responsible for the teaching points that the curriculum provides instructors from the nationally-approved Instructor’s manual. Moreover, the participant/guardian agreeing to the Terms and Conditions needs to be aware that the training authority decides which key skills and lecture content is presented.

Illness/Personal Emergencies

Safety Check Services LLC understands that sudden illnesses and emergencies happen and are out of the your control. Training courses have attendance requirements to meet state and local protocols. If you cannot attend a course due to an unexpected illness or family emergency, you will be placed into the next available class at no additional fee (provided you bring the appropriate documentation from a verified source supporting your absence). Safety Check Services LLC reserves the right to determine whether or not the documentation is sufficient for no additional charges. If there is no documentation sent in or if Safety Check Services LLC feels that your documentation does not meet course policies, you will have to repay for the whole course. 

Certification Status

After successful completion of the skills session and Instructor administrative completion tasks, certificate links will be delivered to the participant via email directly to the student. Some courses have testing requirements needed to earn certification status. Certification requirements MUST be met by the student. Attendance alone does not guarantee certification; skills competency must be observed during the in-person portion of the course. It is the discretion of the trained Instructor based on the course requirements to determine whether an individual customer has met these standards. Failure to meet these testing requirements will result in having to repay for another class. Again, there are NO REFUNDS.

Equipment Returns

All equipment purchases are final upon sale. There are no refunds.

Medical Emergencies Release of Liability

Safety Check Services LLC has staff members trained to respond to emergencies but is not responsible for medical information not disclosed. As the student, legal parent or guardian, I release and hold harmless Safety Check Services LLC, its owners and operators from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon the premises or any premises under the control and supervision of Safety Check Services LLC, its owners and operators or in route to or from any of said premises. In consideration of and through my involvement in any of the courses Safety Check Services LLC at our home location or any off-site location where services are offered, I (or on behalf of my minor child), acknowledge and agree that I risk bodily injury, including paralysis, dismemberment, and death, as well as loss or damage to property; I knowingly and freely assume all such risk; and I (or on behalf of my minor child) for myself, and on behalf of my heirs, assigns and next of kin hereby release, hold harmless and promise not to sue Safety Check Services LLC, or any off-site training location, the instructors of the program, or the persons involved in the facilitation of this program, with respect to all such injury, paralysis, dismemberment, death and/or loss or damage (except that which is resultant of gross negligence and/or willful or wanton misconduct.) I certify that (or on behalf of my minor child) to be the best of my knowledge, I am in good physical condition and have no disease or injury that would impair my performance or result in my being injured during any program participation. In addition, I (or on behalf of my minor child) do hereby grant permission for duly authorize medical treatment by certified professionals to be administered to me (or my minor child) in the event of injury and that all costs are my responsibility.

Lost or Stolen Items

Safety Check Services LLC is not responsible for any items that are lost or stolen when attending our courses. Please lock up any valuables or leave valuable items at home.

Billing Issues

All classes are paid in full upon registration, unless previously arranged.

Safety Check Services LLC follows all consumer laws and is straightforward with all charges. It is your responsibility to stay on top of all payments and invoices. Invoices are electronically sent to the email address under your account. If a customer would like a hard copy of their invoices, they will need to request so in writing to customerservice@safetycheckservices.com. There will be an additional $2.00 charge per printed invoice or PayPal emailed invoices. When a customer is sent an invoice, there will be a designated due date for when a customer needs to make a payment. All payments need to be paid on the due date by 5pm. Anything after 5pm on the due date is considered late and will result in (1) one late penalty fee of $35.00, and then a 10% finance charge will be added to your invoice for every 14 days that payment is not made. For any invoice that is 90 days overdue, we will suspend your account and your invoice will be transferred to debt collections.

Cancellations

When a customer cancels their enrollment in a course, there is a non-negotiable $30 plus processing fees for cancellation for all CPR/AED basic level courses and in-service training sessions. For instructor level-training courses there is a non-negotiable $100.00 fee plus processing fees for cancelling any instructor based course. If you do NOT inform us by phone call or email, then you will NOT receive a refund even if it is within the 48-hour period. Cancelling a course does NOT mean that you will get a refund. You MUST request a refund to our billing department at customerservice@safetycheckservices.com. Our billing agents will determine whether a customer qualifies for a refund. Our customer support agents and administration team will work with you to get you into the next available course. Safety Check Services LLC reserves the right to cancel any class for any reason without providing any refund to the above customer. Note that courses are usually cancelled due to inclement weather, building closures/maintenance, or low enrollment (where the minimum number of course participants fails to meet course administration guidelines). If this ever occurs, you will be transferred into the next available skill session/class for no additional fees. 

 Class Transfers

Safety Check Services LLC will transfer you into a class with the following fee structure:

  • Transfer requested more than 7 days before class: $5.00 processing fee;
  • Transfer requested less than 48 hours before class: $10.00 processing fee;
  • Transfer requested within 48 hours of missing a class: $20.00.

A customer is enrolled once they receive a confirmation notice. 

No Shows

If a student does not show up for a registered class and does not meet the transfer/refund stipulations above, the participant will have to re-pay in full for the course in order to complete the course.