Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

American Red Cross Classes

An email containing the hyperlink and directions for accessing the Red Cross Online Learning portal was sent to you after your registration.  If you can not find the email in your inbox please check your spam folder. You may also use the hyperlinks below:

Be sure you use the CREATE LOGIN button to create a NEW LOGIN.  The login information you used to register with us is NOT tied to the American Red Cross online learning portal.  

Course Selection

BLS is geared towards pre-hospital providers, like EMTs, paramedics, fire fighters, and in-facility hospital providers.

Most of the time your school or employer will specify the provider that they will accept.

We offer BLS certifications from American Heart Associ ation (most popular) and American Red Cross.

ALS/ACLS is designed specifically for healthcare providers and first responders – and offers ways to help streamline your training, improve your skill retention and help you better serve your patients.

Generally your employer will specify which provider they will accept. We offer ALS/ACLS from both American Heart Association and American Red Cross.

These courses will prepare you to recognize and care for a variety of first aid, breathing, and cardiac emergencies involving adults, children and infants and meets OSHA/workplace requirements.

Individuals seeking pediatric CPR training or who are required to be certified in pediatric CPR, AED, and first aid:

  • School bus drivers
  • Child care workers
  • Teachers
  • Parents
  • Babysitters

We offer the lay courses from ASHI, ARC and AHA. 

General Class Questions

Occasionally emergencies or illness may prevent our instructor from holding a class as scheduled. In the event of a class cancellation, we will make every effort to contact students with information to resolve the issue. Please provide your cell phone number at registration so we have the most effective way of providing information. We work hard to prevent cancellations and we will provide a remedy that works for each student.